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 Astronaut Chris Hadfield discusses the mission-critical ammonia leak on the International Space Station. I am struck by the fact that he can speak Russian, so he can communicate with his crewmates, and the calmness of the voices from the actual incident. He talks of service before self in a way that I hope resonates with people - as much as he wants to be the one to go outside for the spacewalk and repair, as commander he recognizes there are others who are better suited to the task.

He also talks about how years of training has changed how one thinks and reacts to situations, a reprogramming, if you will...but not a negative one.

My summary of his takeways -

Build your skill set and then act on it - trust yourself. Shit will happen, that is normal. Use your life to prepare for that shit. Nothing is perfect, you can always improve. When the shit is over, look back and determine what you could do better. The next crisis can include that knowledge in your toolkit

sidenote - views from space are stunning. The green envelope of light that dances over the world is almost unbelievable
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 30 minute video of Voss talking about his first hostage negotiation at a bank in NYC. 

Interesting points I took from this talk -
  • you can be on and off the phone with a suicidal person in around 20 minutes if you have been properly trained on how to help them. Voss spent 5 mos working on a suicide hotline before he was chosen for negotiation training with the FBI. He says it was invaluable, teaching him how to reach a person where it counts
  • being the person to "have the last word" so that you are in charge of ending a conversation, and you must be the one to end a conversation, gives you the upper hand. While he was talking about this in terms of his job, I was thinking of it in terms of abusers and bullies.
  • give someone an out. Don't lock them into a position or force them to double down. Many will take the out if it is offered
  • tone of voice makes a difference - shouting "PUT THE GUN DOWN" will trigger a fight or flight response, calmly and firmly saying "put the gun down" is more likely to get the reaction you need

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